Educational Technology User GuidesPoll Everywhere InstructorsHow to adress Mac OS Catalina issues with Poll Everywhere Application

How to adress Mac OS Catalina issues with Poll Everywhere Application

We have received reports of faculty having trouble presenting Poll Everywhere slides in PowerPoint on Apple computers that have been updated to the "Catalina" operating system. Although these users were able to insert questions into their presentations, the questions do not activate when presenting.

Poll Everywhere support provided the following steps to address the issue if you experience it.

1. Open System Preferences

To access System Preferences, click on the "Apple" icon in the upper left-hand corner and select "System Preferences..." from the menu.

2. Click on 'Security & Privacy'

3. Click on the Privacy tab and scroll down the list to 'Accessibility'

Find the Poll Everywhere application in the list on the right, if it does not have a checkmark next to it, click the lock in the lower left-hand corner to unlock the system and make changes

After unlocking, click the checkbox next to the Poll Everywhere application in the list of apps.

If the Poll Everywhere application does not appear in the list of applications...

Unlock your settings and click the "+" button below the list of applications.

Select the Poll Everywhere application in your applications folder and click "Open".

Now that Poll Everywhere application appears in the list you can click the checkbox next to it.

4. Scroll down and click on 'Screen Recording'

As with the "Accessibility" section, find the Poll Everywhere application in the list of applications on the right and make sure the box next to the application name is checked.

Additional troubleshooting steps

If the steps above don't resolve the issue, try this...

1. Open the Poll Everywhere application

2. Click the "Help" option in the menu bar in the top left corner of the screen

3. Click the "Force Monitor Selection" option

4. Select the appropriate monitor and aspect ratio

You may need to try all of the available options to get Poll Everywhere to display correctly.