LockDown Browser: Student-Facing Instructions to Copy and Paste into Canvas
Choose one of the instruction sets below
New Quizzes - LockDown Browser only
LockDown Browser Requirement
This course requires the use of LockDown Browser for online exams. Watch this video to get a basic understanding of LockDown Browser:
https://www.respondus.com/products/lockdown-browser/student-movie.shtml
Download Instructions
- Select a quiz from the course
- If you have not already installed it, click this link to download LockDown Browser and follow the installation instructions
- Return to the quiz page in a standard browser
- LockDown Browser will launch and the quiz will begin
Note: LockDown Browser only needs to be installed once per computer or device. It will start automatically from that point forward when a test requires it.
Guidelines
When taking an online exam follow these guidelines:
- Before starting the test, know how much time is available for it, and also that you've allotted sufficient time to complete it
- Turn off all mobile devices, phones, etc. and don't have them within reach
- Clear your area of all external materials - books, papers, other computers, or devices
- Remain at your desk or workstation for the duration of the test
- LockDown Browser will prevent you from accessing other websites or applications; you will be unable to exit the test until all questions are completed and submitted
Getting Help
Several resources are available if you encounter problems with LockDown Browser —
During Installation and Practice with LockDown Browser:
- Go to the Respondus Knowledge Base for LockDown Browser & Respondus Monitor to view helpful articles.
- If you're still need help with LockDown Browser, visit the Respondus Support Page and select "Submit a Ticket" (orange button in the upper right corner). Provide detailed information about your problem and what steps you took to resolve it. You will get a response by email quickly.
During an Actual Exam:
- The LockDown Browser app has a "Help Center" button located on the toolbar to access help 24/7 via chat. Use the "System & Network Check" to troubleshoot issues. If an exam requires you to use a webcam, also run the "Webcam Check" from this area.
- If your screen is frozen during an exam with LockDown Browser, or you get a "failed to load" or "timed out" error message, Canvas has saved your work, so do the following:
- Quit out of all apps
- Shut your computer down all the way
- Re-start your computer
- Go back into Canvas and re-launch the exam
- If you need help urgently call the TTS help desk at 617-627-3376. NOTE: when you call you will be advised to restart your computer as described above.
Classic Quizzes - LockDown Browser only
LockDown Browser Requirement
This course requires the use of LockDown Browser for online exams. Watch this video to get a basic understanding of LockDown Browser:
https://www.respondus.com/products/lockdown-browser/student-movie.shtml
Download Instructions
Download and install LockDown Browser from this link:
https://download.respondus.com/lockdown/download.php?id=694543449
Once Installed
- Start LockDown Browser
- Log into to Canvas
- Navigate to the exam
Note: You won't be able to access an exam that requires LockDown Browser with a standard web browser. If this is tried, an error message will indicate that the test requires the use of LockDown Browser. Simply start LockDown Browser and navigate back to the exam to continue.
Guidelines
When taking an online exam follow these guidelines:
- Before starting the test, know how much time is available for it, and also that you've allotted sufficient time to complete it
- Turn off all mobile devices, phones, etc. and don't have them within reach
- Clear your area of all external materials - books, papers, other computers, or devices
- Remain at your desk or workstation for the duration of the test
- LockDown Browser will prevent you from accessing other websites or applications; you will be unable to exit the test until all questions are completed and submitted
Getting Help
Several resources are available if you encounter problems with LockDown Browser —
During Installation and Practice with LockDown Browser:
- Go to the Respondus Knowledge Base for LockDown Browser & Respondus Monitor to view helpful articles.
- If you're still need help with LockDown Browser, visit the Respondus Support Page and select "Submit a Ticket" (orange button in the upper right corner). Provide detailed information about your problem and what steps you took to resolve it. You will get a response by email quickly.
During an Actual Exam:
- The LockDown Browser app has a "Help Center" button located on the toolbar to access help 24/7 via chat. Use the "System & Network Check" to troubleshoot issues. If an exam requires you to use a webcam, also run the "Webcam Check" from this area.
- If your screen is frozen during an exam with LockDown Browser, or you get a "failed to load" or "timed out" error message, Canvas has saved your work, so do the following:
- Quit out of all apps
- Shut your computer down all the way
- Re-start your computer
- Go back into Canvas and re-launch the exam
- If you need help urgently call the TTS help desk at 617-627-3376. NOTE: when you call you will be advised to restart your computer as described above.
New Quizzes - LockDown Browser with Respondus Monitor
LockDown Browser + Webcam Requirement
This course requires the use of LockDown Browser and a webcam for online exams. The webcam can be the type that's built into your computer or one that plugs in with a USB cable.
Watch this brief video to get a basic understanding of LockDown Browser and the webcam feature.
https://www.respondus.com/products/lockdown-browser/student-movie.shtml
Download Instructions
- Select a quiz from the course
- If you have not already installed it, click this link to download LockDown Browser and follow the installation instructions
- Return to the quiz page in a standard browser
- LockDown Browser will launch and the quiz will begin
Note: LockDown Browser only needs to be installed once per computer or device. It will start automatically from that point forward when a test requires it.
Guidelines
When taking an online exam, follow these guidelines:
- Select a location where you are comfortable having a video recording taken of yourself and your workspace environment. This area should be free of distractions and interruptions.
- Turn off all other devices (e.g. tablets, phones, second computers) and place them outside of your reach
- Before starting the test, know how much time is available for it, and also that you've allotted sufficient time to complete it
- Clear your desk or workspace of all external materials not permitted - books, papers, other devices
- Remain at your computer for the duration of the test
- If the computer, Wi-Fi, or location is different than what was used previously with the "Webcam Check" and "System & Network Check" in LockDown Browser, run the checks again prior to the exam
- To produce a good webcam video, do the following:
- Avoid wearing baseball caps or hats with brims
- Ensure your computer or device is on a firm surface (a desk or table). Do NOT have the computer on your lap, a bed, or other surface where the device (or you) are likely to move
- If using a built-in webcam, avoid readjusting the tilt of the screen after the webcam setup is complete
- Take the exam in a well-lit room, but avoid backlighting (such as sitting with your back to a window)
- Remember that LockDown Browser will prevent you from accessing other websites or applications; you will be unable to exit the test until all questions are completed and submitted
Getting Help
Several resources are available if you encounter problems with LockDown Browser —
During Installation and Practice with LockDown Browser:
- Go to the Respondus Knowledge Base for LockDown Browser & Respondus Monitor to view helpful articles.
- If you're still need help with LockDown Browser, visit the Respondus Support Page and select "Submit a Ticket" (orange button in the upper right corner). Provide detailed information about your problem and what steps you took to resolve it. You will get a response by email quickly.
During an Actual Exam:
- The LockDown Browser app has a "Help Center" button located on the toolbar to access help 24/7 via chat. Use the "System & Network Check" to troubleshoot issues. If an exam requires you to use a webcam, also run the "Webcam Check" from this area.
- If your screen is frozen during an exam with LockDown Browser, or you get a "failed to load" or "timed out" error message, Canvas has saved your work, so do the following:
- Quit out of all apps
- Shut your computer down all the way
- Re-start your computer
- Go back into Canvas and re-launch the exam
- If you need help urgently call the TTS help desk at 617-627-3376. NOTE: when you call you will be advised to restart your computer as described above.
Classic Quizzes - LockDown Browser with Respondus Monitor
LockDown Browser + Webcam Requirement
This course requires the use of LockDown Browser and a webcam for online exams. The webcam can be the type that's built into your computer or one that plugs in with a USB cable.
Watch this brief video to get a basic understanding of LockDown Browser and the webcam feature.
https://www.respondus.com/products/lockdown-browser/student-movie.shtml
Download Instructions
Download and install LockDown Browser from this link:
https://download.respondus.com/lockdown/download.php?id=694543449
Once Installed
- Start LockDown Browser
- Log into to Canvas
- Navigate to the exam
Note: You won't be able to access an exam that requires LockDown Browser with a standard web browser. If this is tried, an error message will indicate that the test requires the use of LockDown Browser. Simply start LockDown Browser and navigate back to the exam to continue.
Guidelines
When taking an online exam, follow these guidelines:
- Select a location where you are comfortable having a video recording taken of yourself and your workspace environment. This area should be free of distractions and interruptions.
- Turn off all other devices (e.g. tablets, phones, second computers) and place them outside of your reach
- Before starting the test, know how much time is available for it, and also that you've allotted sufficient time to complete it
- Clear your desk or workspace of all external materials not permitted - books, papers, other devices
- Remain at your computer for the duration of the test
- If the computer, Wi-Fi, or location is different than what was used previously with the "Webcam Check" and "System & Network Check" in LockDown Browser, run the checks again prior to the exam
- To produce a good webcam video, do the following:
- Avoid wearing baseball caps or hats with brims
- Ensure your computer or device is on a firm surface (a desk or table). Do NOT have the computer on your lap, a bed, or other surface where the device (or you) are likely to move
- If using a built-in webcam, avoid readjusting the tilt of the screen after the webcam setup is complete
- Take the exam in a well-lit room, but avoid backlighting (such as sitting with your back to a window)
- Remember that LockDown Browser will prevent you from accessing other websites or applications; you will be unable to exit the test until all questions are completed and submitted
Getting Help
Several resources are available if you encounter problems with LockDown Browser —
During Installation and Practice with LockDown Browser:
- Go to the Respondus Knowledge Base for LockDown Browser & Respondus Monitor to view helpful articles.
- If you're still need help with LockDown Browser, visit the Respondus Support Page and select "Submit a Ticket" (orange button in the upper right corner). Provide detailed information about your problem and what steps you took to resolve it. You will get a response by email quickly.
During an Actual Exam:
- The LockDown Browser app has a "Help Center" button located on the toolbar to access help 24/7 via chat. Use the "System & Network Check" to troubleshoot issues. If an exam requires you to use a webcam, also run the "Webcam Check" from this area.
- If your screen is frozen during an exam with LockDown Browser, or you get a "failed to load" or "timed out" error message, Canvas has saved your work, so do the following:
- Quit out of all apps
- Shut your computer down all the way
- Re-start your computer
- Go back into Canvas and re-launch the exam
- If you need help urgently call the TTS help desk at 617-627-3376. NOTE: when you call you will be advised to restart your computer as described above.