How do I take a Canvas exam with the Verity Lockdown browser app?
The Verity Lockdown app is a browser. It can run on a Mac or PC, and is designed to stay in a Canvas quiz while an exam is in session.
If your instructor has set up your Canvas quiz to be used with the Verity Lockdown browser, follow the steps in the guide or video below to install, launch, and use it to take the exam.
NOTE: taking an exam with Verity proctoring may include making a recording of your webcam, audio, and screen for the duration of the exam, as well as recording other exam-related events on your computer. These recordings and data will be available for review by your instructor after the exam. They may also be reviewed by Tufts or YuJa admin if there are technical or other issues.
For immediate tech support when using Verity:
Click "Assistance" at the top of the Verity Lockdown Browser app or in the Verity Test Proctoring panel
or call
Toll-Free (US/CAN) +1 (888) 257-2278
Toll Free (UK) +44 (800) 058-4054
International +1 (408) 508-6796
At the day/time that your exam begins, quit out of all apps on your computer except Chrome
In Chrome, log into Canvas and go to the course. In the course go to the YuJa Verity page to confirm you are authenticated in Verity.
NOTE: you must go to the YuJa Verity page in the course in Canvas each time you're taking a proctored quiz. Clicking into the page automatically re-confirms that you're authenticated.
You will see a confirmation that the authentication steps have been completed
NOTE: If you have not yet authenticated in Verity see:
How do I authenticate Verity in my Canvas course as a student?
Click "Quizzes" or "Modules" to locate the exam you're taking. An exam being proctored by Verity will have this phrase included in the exam title: "(YuJa Verity for Test Proctoring)".
Click on the title of the quiz to launch it
On the quiz page click "Take the Quiz"
You will see a window prompting you to either download or launch the Verity Lockdown app. If you have not yet downloaded the app, follow the steps immediately below in the "DOWNLOAD THE APP" section. If you have already downloaded the app, skip down to the "LAUNCH THE APP" section below.
DOWNLOAD THE APP
Click "Download Lockdown App"
NOTE: If you have already downloaded the Verity Lockdown App, skip the download steps and scroll down to the "Launch" step below.
Go through the steps you ordinarily would to install the Verity Lockdown browser app on your Mac or PC. This will be the same as installing any other app.
Confirm that the Verity Lockdown app is in your applications list.
LAUNCH THE APP
If the Verity Lockdown browser app launches automatically after you install it, go to Canvas inside the app
In the Verity Lockdown browser app go to this link: https://login.canvas.tufts.edu/ and login with your Tufts Credentials.
Or, if the Verity Lockdown browser app does not launch automatically after installation, go back into Chrome to the course in Canvas where you were before
In the "Launch" window for the Verity Lockdown app. Click "Launch Lockdown App".
A window may open asking you to confirm the launch. Click "Open Verity Lockdown.app".
NOTE: If this is your first time launching the Verity Lockdown app, you may be prompted to enable security settings for it. Click to approve.
NOTE: If you see a message that a new version of the Lockdown Browser is available, be sure to install the new version and relaunch the Verity Lockdown browser app. Using the most recent version of the app will help insure a smoother test experience.
When the Verity Lockdown browser app has been launched, you will see it as a purple bordered browser with one tab already open to Canvas
NOTE: You can click and drag the corners of the browser to make it larger, if needed.
In the Verity Lockdown browser app go to this link: https://login.canvas.tufts.edu/
Click "Tufts Login". If you need technical assistance click "Assistance".
Log into Canvas with your Tufts credentials and dual-factor authentication
You will be taken directly to the quiz page. Click "Take the Quiz"
Next you will be stepped through the Verity Lockdown browser app set-up process
On the Agreement page click "I understand" and "Next"
On the "General" screen you'll see confirmation that certain features are active. Click "Next" to continue.
On the "System Check" screen you'll see confirmation that certain features are working correctly. Click "Next" to continue.
NOTE: if you have an extra monitor plugged in, you may be prompted to unplug it during this step.
On the "Recording Screen", if you're prompted to select a camera, choose the one that shows the regular front view of you, and click "Confirm"
When the Recording check is done, click "Next"
The Verity Lockdown Browser will now go into "kiosk mode". This means the browser will be full-screen and will hide other apps on your computer for the duration of the Canvas exam.
When the green check-mark appears next to the "Please wait" message you can click "Done"
The Verity Lockdown Browser will take you to the exam in Canvas. You can now take the exam.
On the quiz page you will see a "Verity Test Proctoring" panel with buttons to access technical assistance and other features. You can move this panel around as needed, and access those items as needed.
If your exam is being live proctored by your instructor or another proctor you can chat with them via the "Chat" button in the Verity Test Proctoring Panel
For immediate tech support when using the YuJa Verity tools:
Click the "Assistance" button in the Verity Test Proctoring panel (visible in Canvas during the exam)
or
Call
Toll-Free (US/CAN) +1 (888) 257-2278
Toll Free (UK) +44 (800) 058-4054
International +1 (408) 508-6796
For non-urgent tech support email: [email protected] and [email protected]
If for some reason you need to end the proctoring session you can do so by clicking "End Proctoring"
When you have completed the exam in Canvas and clicked "Submit" the Verity Lockdown Browser will exit "kiosk" mode and will show you a "Session Submitted" message. Click "Close" to close the message.
You can now quit out of the Verity Lockdown browser app
For immediate tech support when using Verity:
Click "Assistance" at the top of the Verity Lockdown Browser app or in the Verity Test Proctoring panel (see images below)
or call
Toll-Free (US/CAN) +1 (888) 257-2278
Toll Free (UK) +44 (800) 058-4054
International +1 (408) 508-6796
For non-urgent tech support email: [email protected] and [email protected]