Wifi Troubleshooting for Classroom Response Systems
If you have issues connecting to wifi while using web-based classroom response tools in class, try these steps to improve your wifi connection.
"Forget" all Tufts wifi networks and re-join "Tufts_Secure" or "Tufts_Secure_6e"
The "Tufts_Secure" wifi network is the strongest and the one that you should use when participating in activities in class. To ensure that your device defaults to joining that network, select your type of device from the list below and follow the steps to forget all networks and only rejoin "Tufts_Secure"
NOTE: The way to access wifi settings on your device may look slightly different depending on the device and the software version.
Go to Settings > Network & internet > Wi-Fi > Manage known networks. Click "Forget" for each Tufts network in this list, and then click "Add network" to rejoin the "Tufts_Secure" network (you may be asked to log in with your Tufts credentials). If you see "Tufts_Secure_6e", join that network as it is the strongest available.
Here is what the login process for "Tufts_Secure" looks like on a Windows device:
Go to System Settings > Wi-Fi and look for any Tufts networks under "Known Networks". Click the circle with three dots to the right of the network name and select "Forget This Network". If you don't see all three Tufts networks (Tufts_Secure, Tufts_Wireless, and Tufts_Guest), scroll down and click "Advanced" to see the full list of networks. Then connect to "Tufts_Secure" from the "Other Networks" list. If you see "Tufts_Secure_6e", connect to that one instead.
Go to Settings > Wi-Fi and forget any Tufts networks by clicking the (i) icon next to the network name and then clicking "Forget Network". If you don't see all three Tufts networks (Tufts_Secure, Tufts_Wireless, and Tufts_Guest), click "Edit" in the upper right-hand corner for a full list of known networks. Then connect to "Tufts_Secure" from the "Other Networks" list. If you see "Tufts_Secure_6e", connect to that one instead.
Go to Settings > Network & Internet > Wi-Fi and forget any Tufts networks by clicking the gear icon next to the network name and then clicking "Forget ". If you don't see all three Tufts networks (Tufts_Secure, Tufts_Wireless, and Tufts_Guest), click "Saved networks" for a full list of known networks. Then click on "Tufts_Secure" in the list of wifi networks to connect to it. If you see "Tufts_Secure_6e", connect to that one instead.
If you have trouble connecting to Tufts_Secure with your Android device, see the Wifi at Tufts page for specific instructions for Android users.
For more information on connecting to Tufts wifi, see Wifi at Tufts.